ELR Director of Development
Roy Chapman, following interview, has been elected to the this new and very important Board role.
Roy demonstrated he had extensive experience over many years in rail, tram and transport management.
His skills cover strategic and project planning, managing freight and passenger railway operations. Roy is currently a member of ELRPS and is passionate about Heritage railways and particular the ELR.
Roy will get down to work straight away by leading a newly created Steering Group to look at developing a master plan for Buckley Wells and also to assess the positive impact the Castleton cross platform access project will have on the ELR.
BT Telephone Contract
Board were advised that after many months of unsuccessfully trying to engage with BT on a range of service related problems, the contract has been terminated. A new, 2 year telephony contract, has been awarded to Pennine Telecom, a local Bury company, who will assist the ELR in introducing state of the art digital telephony platforms to improve customer care.
Board were also advised of some key changes including directing the bulk of telephone calls to buy tickets to new numbers which customers can access from 8.00am to 8.00pm seven days a week. A new contract has been agreed which freezes their commission fees for 3 years.
2018 Events Planning
The Family Fun Weekend held over 3 days of the August Bank Holiday this year didn’t really work out and will not be run next year. No alternative events are planned for that weekend. In addition, due to low sales, the Pirates Adventure will not go ahead in 2018.
On the plus side, there will be extra themed days due to the high demand for School of Wizardry and Princess Adventure’s. A new theme of Alice in Wonderland is to be piloted.
Annual visitor numbers are down by 17% compared to a bumper 2016. Its important we all focus on keeping costs down for the remainder of the year.
A new generator for the kitchen coach has been sourced.