I want to pay tribute to our train crew volunteers who recently had to deal with 3 youths who were acting like yobs and causing alarm with other passengers with their drunken behaviour.
Two of the three people concerned have been identified and they will be written to by the General Manager, notifying them of a banning order from the ELR. They have also been requested to advise the third member of the banning order. This information will be passed onto all Heritage Railways.
Whilst we can’t guarantee this sort of behaviour will not occur in the future, further changes are being put in place to assist our volunteers by seeking a revision to our Conditions of Carriage making it a requirement that passengers provide proof of identity, upon request to do so by a Company Officer. This provision will be publicised across the railway and via most, if not all, of our publicity material.
In future, any Beer-Ex services that operate will be accompanied by a Security Industry Association (SIA) card holder with the specific duty of identifying and dealing with unruly behaviour and for supporting our train crew when situations do arise.
Instructions will be issued to staff about the summoning of the Police if such situations are identified.